you for ordering your flowers from Indianonlineflorist.com.
We would like to inform you that orders from this site are
subject to the following terms and conditions :
Delhi Florist: Send
gifts to Delhi, Send Flowers to Delhi
prices listed are in U.S. dollar and Indian Rupees for delivery in
for delivery outside India are listed in the currency of the respective
country and in Indian Rupees.
All prices are inclusive of delivery.
used in all arrangements are subject to their availability. When
an item is not available, the closest substitute of a similar value
will be used.
Filling out of the order does not mean an order has been accepted,
confirmation will be sent by us.
Please provide all details asked for in our order form so as to avoid
an unnecessary delay.
Delivery time are from 9am to 5pm all 365 days of the year.
deliver all 365 days of the year including Sundays and holidays.
In case of incomplete/incorrect address resulting in non-delivery,
no refund is possible due to the perishable nature of the product
and the infrastructure costs involved.
Flowers cannot be delivered to p.o. boxes.
All claims are subject to the jurisdiction of local Court only in Pune.
If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
In case of any dispute the maximum amount claimed by the sender cannot exceed the value of the item ordered.
The owner of the site retains the right to refuse any order unconditionally.
Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. In the event the item ordered cannot be delivered on the given date we reserve the right to deliver on next day.
We will try to deliver flower arrangements as shown on the
site, but at times it is practically not possible to
replicate the same due to the nature of the flowers and
If the recipient is unavailable at the time of delivery the item will
be handed over to a relative/neighbour/colleague unless otherwise
Refusal of item by the recipient is considered as a complete delivery.
No refund will be possible.
Proof of delivery will be maintained for a duration of 30 days from
the date of delivery.
Since all the flowers are not available in all the seasons
and to make sure that your order is not delayed due to non-availability
of a particular flower, we will substitute that particular
flower with the flower of same or higher value.
Like if you have ordered an arrangement of lilies and
carnations and if the lilies are not available at that
particular time, we will substitute lilies with either
Anthuriums or Birds of Paradise or whichever other flower is
available and is of the same or higher value. The design and
the other aesthetics of the arrangements remaining the same.
In smaller towns where the florists are not able to stock
the flowers of high value due to the perishable nature and
their limited resources, it is always recommended that you
order items that are readily available all the time with
them namely Roses, Tube Roses, Glads and Gerberas. Moreover
you can always email us before hand to enquire what is
available in your desired destination in that season.
Also we guarantees that all orders will be filled to the
value in case the item ordered is not available. Our
substitution policy will make sure that the size and shape
of the arrangement remains the same and the value of the
flowers substituted are either of same value or of greater
To simplify this, the first priority is not to miss the
occasion. The substitution policy is there to make sure that
your flowers are delivered on the desired delivery date. In
making substitutions, we take great care and consideration
in replacing them with flowers that meet or exceed the
expectations of both the sender and recipient.
Our service providers are not only the best in their trade
but are also creative and professional florists who recreate
these designs based on their creative interpretation and of
course seasonal and regional availability keeping in mind
and paying careful attention to overall shape, size, style,
and colour combinations.
If you don't want any substitution in your order, please ask
beforehand about the particular flowers that are available
in the city where you want the order to be delivered so that
there is no disappointment or confusion later on.
Even though we strive to deliver the freshest quality cakes
and of the same flavour as ordered but substitutions may be
unavoidable depending on local availability and regional
constrains. Specially when the order is for the same day or
if delivery destination is of a small city where the
bakeries are not so well equipped, the cakes may be
substituted to ensure your order is delivered on the
occasion it is desired for.
Since the cakes are delivered by the local professional
service providers from their respective city the icing and
the topping may not be the same as per the image every
where. Even though utmost care shall be taken by the bakery
to maintain the overall shape, size and style to the best of
In extremely warm weather conditions where there is a chance
of a particular flavour of cake reaching the destination in a
melted form, it may be substituted with other flavour so that
the highest quality edibles are delivered to your recipient.
In cases where the message which is to be inscribed on the
cake is long or the design of the cake is such that writing
is not possible then it will be written on a separate card
that will be attached with the cake.
But in all the above cases the order will be filled to value
and no compromise will be made on quality part also.
At certain times, especially in large cities, commuting can
take longer than usual due to increasing congestion and
traffic. We will make a sincere effort to deliver at the
time specified by you. However, we do request you to
accommodate deliveries that may take a while longer than
We consider the privacy of our customers utmost important.
We are in the business of serving you, not selling your
information. Your name, address information, and credit card
information are collected only to fulfil your order.
Our Credit Card processing company CC Avenue takes privacy
and data protection issues seriously.
Information security is critical to our business. We work to
protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts
information you input.
We use advanced security technology to prevent our computers
from being accessed by unauthorized persons. In fact, your
credit card details are not forwarded or available to even
We do not distribute customer information to be used in
mailing lists, surveys, or any other purpose other than what
is required to perform our services.
CC Avenue e-commerce servers are authenticated by VeriSign.
This enables your browser to confirm CC Avenue's identity
before any credit card transaction occurs. CC Avenue also
uses industry standard Secure Socket Layer (SSL) technology
to prevent the information from intercepted. This ensured
complete security for your credit card information. Also we
do not keep any details about your credit card in our
When you make a purchase online, be sure to look for the
little lock icon on the bottom of your web browser to make
sure that you personal information will be protected by
secure encryption when it is sent over the internet. You can
also check on this by holding your cursor over the web page
in question, clicking the right button on your mouse, and
selecting "Properties". Then look to see that the web
address shown starts with "https", where the "s" denotes a
secure web server. Your order is processed online in a
secure environment. Our site is a 100% Safe VeriSign secured
Company. Customers Credit Card information cannot be
accessed by any third party.
Shopping with us is 100% safe!!
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